Frequently Asked Questions
All products supplied by Research Lab 101 are strictly intended for laboratory research purposes only. They are not approved for human or veterinary use, and must be handled by qualified professionals within controlled research environments in accordance with applicable guidelines.
Orders are typically processed within 24–48 hours after confirmation. Once dispatched, tracking details are provided so you can monitor delivery progress and plan accordingly within your research workflow.
Yes, we offer shipping across all Australian states and territories. Our logistics are designed to ensure reliable delivery, helping maintain continuity in your research without unnecessary delays.
Storage requirements can vary depending on the compound. We recommend following general laboratory storage practices and referring to any provided product information to maintain stability and integrity.
Yes, we can accommodate bulk and repeat orders depending on availability. For ongoing research requirements, we recommend contacting our team to discuss suitable options.
All products are securely packaged using appropriate materials to help maintain integrity during transit. Packaging processes are designed to minimise external impact and ensure compounds arrive in suitable condition.
If your order has not yet entered processing, changes or cancellations may be possible. We recommend contacting our support team immediately to request any modifications.
Yes, we can accommodate larger volume or repeat supply requirements depending on availability. For ongoing research needs, we recommend contacting our team to discuss suitable arrangements.
Storage conditions vary depending on the compound. It is important to follow general laboratory storage practices and refer to any provided product information to maintain stability and integrity.
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible. Providing details or images will help us resolve the issue efficiently with a replacement or refund where applicable.
Returns are not accepted for change of mind due to the nature of the products. However, if an item is faulty or incorrect, we will assess the issue and provide a suitable resolution.
If a shipment is confirmed as lost by the courier, we will arrange a replacement order at no additional cost to ensure continuity of supply.
Our support team is available to assist with product enquiries, order updates, and general questions. You can reach us through the contact page, and we aim to respond promptly.
